Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with Malaysia’s Personal Data Protection Act (PDPA).
By using our website or purchasing from us, you agree to the terms of this Privacy Policy.
1. Data Controller
SNIFF Buddy Trading is the data controller responsible for personal data collected through this website and official sales channels.
2. Information We Collect
We may collect the following information to process your orders and improve our services:
• Name, email address, phone number, and shipping address
• Payment and transaction details
• Order history and communication records
• Website usage data (cookies, analytics)
3. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Communicate order updates or promotions (with consent)
• Improve customer service and website experience
• Comply with legal and regulatory obligations
We do not sell or rent your personal data to any third parties.
4. Data Protection
Your data is stored securely and only accessible to authorized personnel.
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
In the event of a data breach, we will notify affected users as soon as reasonably practicable.
5. Payment Processing
Payments are processed securely via trusted third-party providers (e.g., ToyyibPay, Stripe, PayPal).
SNIFF does not store or have access to your credit card or banking details.
6. Cookies
Our website uses cookies and similar technologies for essential site operations, analytics, and user experience improvement.
You may disable cookies in your browser settings, but certain features may not function properly.
7. Third-Party Services
We work with trusted third parties (e.g., hosting, courier, payment platforms) who comply with PDPA and other relevant data protection laws.
Some of these partners may store or process data outside Malaysia. We ensure appropriate safeguards are in place to protect your information.
8. Data Collected by Electronic Devices (Trackers)
Some SNIFF electronic products, such as pet trackers, are designed to be compatible with third-party services like Apple Find My or Google Find My Device.
When you connect and use a tracker with these platforms, any location, activity, or device data is processed directly by the respective third-party provider.
SNIFF does not collect, store, or access any personal or location data transmitted through these services.
All data handling is governed by the privacy policies of Apple, Google, or the respective provider you choose:
• Apple: https://www.apple.com/legal/privacy/
• Google: https://policies.google.com/privacy
If you wish to stop tracking or data sharing, please manage it directly through your Apple or Google account settings.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Once no longer needed, data will be securely deleted or anonymized.
10. Your Rights
You have the right to:
• Request access to your personal data
• Correct inaccurate or outdated information
• Withdraw consent for marketing communications
• Request deletion of your personal data (subject to legal limitations)
To exercise these rights, please contact us at [email protected].
11. Children’s Privacy
Our website and products are not directed to children under 13 years old.
We do not knowingly collect any personal data from children.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised “Last Updated” date.
By continuing to use our website, you agree to the updated terms.
13. Contact Us
If you have questions about this Privacy Policy or wish to manage your data, please contact us:
📧 Email: [email protected]
🏢 Business Registration (SSM): 202503266627 (003779890-U)
